Managed Shared Mailbox & Helpdesk
Managed FreeScout Hosting
Lightweight shared mailbox for small teams
What is FreeScout?
Lightweight shared mailbox and helpdesk: shared mailboxes, auto-replies, collision detection, and satisfaction ratings, all in a clean interface that runs on minimal resources.
Use cases
- Small teams needing simple shared inbox helpdesk
- Startups needing affordable helpdesk
- Email-based customer support
- Internal IT request handling
Features
- Shared mailboxes with collision detection
- Auto-replies and saved replies
- Customer satisfaction ratings
- Conversation tagging and folders
- Internal notes and @mentions
- Email notifications and workflows
- REST API
- Mobile-friendly interface
Simple, transparent pricing
Same software, fraction of the cost.
Starter
Up to 3 mailboxes, 5 agents
- FreeScout platform
- 3 mailboxes
- 5 agents
- Collision detection
- Daily backups
- Email support
Most popular
Business
Up to 10 mailboxes, unlimited agents
- Everything in Starter
- 10 mailboxes
- Unlimited agents
- Satisfaction ratings
- All modules included
- Priority support
Enterprise
Unlimited mailboxes, all modules, SLA
- Everything in Business
- Unlimited mailboxes
- Custom domain
- SLA-backed uptime
- Dedicated resources
- Dedicated account manager
Every plan includes
Managed hosting
Dedicated bare-metal servers
Automated backups
Daily backups with 30-day retention
SSL included
Automatic HTTPS with Let's Encrypt
Monitoring
24/7 uptime monitoring and alerting
Compliance-ready hosting
Every managed deployment runs on EU infrastructure. Data Processing Agreement available on request. All services covered under a single DPA.
Frequently asked questions
What prevents two agents from replying to the same email at the same time?
FreeScout shows a collision warning when another agent has a conversation open, so replies don't overlap.
Which FreeScout modules are included on Business and Enterprise plans?
Business and above include all first-party modules: satisfaction ratings, workflows, reports, and more. On Starter you get core mailbox features only.
How many mailboxes can I connect per plan?
Starter supports up to 3 mailboxes, Business up to 10, and Enterprise is unlimited.
Can we switch our existing shared inbox to FreeScout without losing email history?
Yes. We migrate your FreeScout database and IMAP configuration; let us know your current setup so we can plan a gap-free cutover.
Ready to get started with FreeScout?
Your instance is provisioned in minutes. No credit card required for a consultation.
Contact us