Open-source ITSM, managed
Your helpdesk bill shouldn't grow with your team
We started ServiceCask because the ITSM market has a broken pricing model. Per-agent pricing means the bigger your team grows, the more you pay. Self-hosting fixes the price but creates an ops job nobody signed up for. We fix both.
Our mission
IT service tools should cost a predictable amount per month, run without you babysitting them, and let you leave with your data whenever you want. That's it.
Built for reliability
Runs on dedicated bare-metal servers. EU data residency available now. Additional hosting regions coming.
Dedicated Infrastructure
EU region available. Additional regions coming.
Encryption
TLS in transit, AES-256 at rest
Backups
Daily, encrypted, 30-day retention
Tenant isolation
Dedicated containers per customer
What we believe
Transparency
Every tool we host is open source — AGPL-3.0 or GPL-3.0. You can audit the code, export your ticket data and asset inventory, and move to another host or self-host anytime. No proprietary format, no lock-in.
Data sovereignty
Your helpdesk handles internal IT requests, customer conversations, and asset records. That data stays on dedicated infrastructure with full tenant isolation. DPA available on request.
Simplicity
You should be managing IT assets and resolving tickets, not debugging Elasticsearch connectivity or coordinating GLPI plugin upgrades. We handle provisioning, updates, backups, and monitoring. You handle the service desk.
Fair pricing
Per-agent pricing scales fast. At 10 agents you pay $190/mo. At 25 agents, $475/mo. At 50 agents, $950/mo. Your bill grows every time you hire someone. We charge a flat monthly fee. Add as many agents as your instance handles.
Done with per-agent pricing?
Tell us what you need to manage and what you're currently paying. We'll recommend the right tool and have your instance running within 24 hours.
Get in touch