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Privacy Policy

1. Overview

ServiceCask takes data protection seriously. This privacy policy explains what data we collect when you visit our website and how we use it.

2. Responsible party

ServiceCask, Berlin, Germany
Email: [email protected]

3. Data we collect

When you use our contact form, we collect: your name, email address, company name (optional), and your message. We use this data solely to respond to your inquiry.

This website uses Google Analytics 4 (GA4) to collect anonymised usage statistics (pages visited, session duration, referral source). GA4 uses cookies and may transfer data to Google servers in the United States. You can opt out by using a browser extension such as the Google Analytics opt-out add-on. Our Google Analytics Measurement ID is G-9FEF26X89D.

4. Third-party processors

We use the following third-party services to operate this website:

  • Cloudflare (CDN, DNS, DDoS protection, Web Analytics) — Cloudflare, Inc., San Francisco, USA. Privacy-focused analytics with no cookies or personal data collection.
  • Formspree (contact form processing) — Formspree, Inc., USA. Receives your name, email, and message when you submit our contact form.
  • Calendly (appointment scheduling) — Calendly, LLC, USA. Processes your name and email when you book a consultation.
  • Google Analytics 4 (website analytics, consent-gated) — Google Ireland Ltd. Only activated after you consent via our cookie banner.
  • Cloudflare Turnstile (CAPTCHA/bot protection) — Cloudflare, Inc. Processes browser metadata to verify human visitors on our contact form.

Each processor signs a data processing agreement with us. For managed hosting services, we act as your data processor. We provide a dedicated Data Processing Agreement (DPA) on request.

5. Hosting

This website is hosted on Cloudflare Pages. Our managed services are hosted on Hetzner infrastructure in Nuremberg, Germany. All customer data remains within the EU.

6. Your rights

Under GDPR, you have the right to access, rectify, delete, and port your data. You also have the right to object to processing. Contact us at [email protected] to exercise these rights.

7. Data retention

We retain contact form submissions for the duration of the business relationship. You can request deletion at any time.