Pricing
Transparent, flat monthly pricing. No per-agent fees, no per-ticket limits on higher plans. All plans include managed hosting, backups, and monitoring.
Snipe-IT
IT Asset ManagementStarter
Up to 500 assets, email support
- 500 assets
- Unlimited users
- Email support
- Daily backups
- Custom domain
- EU data residency
Business
Up to 5,000 assets, LDAP sync
- Everything in Starter
- 5,000 assets
- LDAP/Active Directory sync
- Custom fields
- Audit log export
- Priority support
Enterprise
Unlimited assets, dedicated resources, SLA
- Everything in Business
- Unlimited assets
- Dedicated server resources
- SLA-backed uptime
- SSO integration
- Dedicated account manager
Zammad
Helpdesk & TicketingStarter
Up to 5 agents, shared infra
- Zammad platform
- Up to 5 agents
- Email and web channels
- Knowledge base
- Daily backups
- Email support
Business
Up to 35 agents, dedicated Elasticsearch
- Everything in Starter
- Up to 35 agents
- Dedicated Elasticsearch
- SLA management
- All channels (chat, phone, social)
- Priority support
Enterprise
Unlimited agents, dedicated VM, SLA, M365 integration
- Everything in Business
- Unlimited agents
- Dedicated VM
- SLA-backed uptime
- Microsoft 365 integration
- Dedicated account manager
FreeScout
Shared Mailbox & HelpdeskStarter
Up to 3 mailboxes, 5 agents
- FreeScout platform
- 3 mailboxes
- 5 agents
- Collision detection
- Daily backups
- Email support
Business
Up to 10 mailboxes, unlimited agents
- Everything in Starter
- 10 mailboxes
- Unlimited agents
- Satisfaction ratings
- All modules included
- Priority support
Enterprise
Unlimited mailboxes, all modules, SLA
- Everything in Business
- Unlimited mailboxes
- Custom domain
- SLA-backed uptime
- Dedicated resources
- Dedicated account manager
GLPI
Full ITSM SuiteStarter
10 agents, 500 assets
- GLPI platform
- 10 agents
- 500 assets
- Ticketing + ITAM
- Daily backups
- Email support
Business
50 agents, 5,000 assets, plugin support
- Everything in Starter
- 50 agents
- 5,000 assets
- Plugin ecosystem
- Change management
- Priority support
Enterprise
Unlimited, dedicated VM, SLA
- Everything in Business
- Unlimited agents and assets
- Dedicated VM
- SLA-backed uptime
- ITIL consulting
- Dedicated account manager
Every plan includes
Managed hosting
EU hosting available
Daily backups
Encrypted, off-site
SSL/TLS
Auto-provisioned
Monitoring
24/7 uptime checks
Updates
Managed upgrades
Compliance-ready
DPA available on request
No lock-in
Export anytime
Email support
Human responses