Managed Helpdesk & Ticketing
Managed Zammad
Beautiful helpdesk and ticketing for your team
What is Zammad?
Modern, multi-channel helpdesk with email, chat, phone, and social media integration. Full-text search, SLA management, knowledge base, and a beautiful agent interface.
Use cases
- IT helpdesks handling internal requests
- Customer support teams
- MSPs managing multiple clients
- Organizations needing open-source helpdesk and ticketing
Features
- Multi-channel support (email, chat, phone, social)
- Full-text search with Elasticsearch
- SLA management with escalation
- Knowledge base for self-service
- Ticket templates and macros
- Customer portal
- Reporting and analytics
- LDAP and SSO integration
Simple, transparent pricing
Same software, fraction of the cost.
Starter
Up to 5 agents, shared infra
- Zammad platform
- Up to 5 agents
- Email and web channels
- Knowledge base
- Daily backups
- Email support
Most popular
Business
Up to 35 agents, dedicated Elasticsearch
- Everything in Starter
- Up to 35 agents
- Dedicated Elasticsearch
- SLA management
- All channels (chat, phone, social)
- Priority support
Enterprise
Unlimited agents, dedicated VM, SLA, M365 integration
- Everything in Business
- Unlimited agents
- Dedicated VM
- SLA-backed uptime
- Microsoft 365 integration
- Dedicated account manager
Every plan includes
Managed hosting
Dedicated bare-metal servers
Automated backups
Daily backups with 30-day retention
SSL included
Automatic HTTPS with Let's Encrypt
Monitoring
24/7 uptime monitoring and alerting
Compliance-ready hosting
Every managed deployment runs on EU infrastructure. Data Processing Agreement available on request. All services covered under a single DPA.
Ready to get started with Zammad?
Your instance is provisioned in minutes. No credit card required for a consultation.
Contact us